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Service Science: The Foundations of Service Engineering and Management

Robin G. Qiu




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 | #5220787 in Books |  2014-07-28 | Original language:English | PDF # 1 |  9.60 x1.10 x6.50l,.0 | File type: PDF | 336 pages

||About the Author||Robin G. Qiu, PhD, is Professor of Information Science at The Pennsylvania State University.  Dr. Qiu has published more than 60 journal publications, and his research interests include service science and systems; business analytic

Features coverage of the service systems lifecycle, including service marketing, engineering, delivery, quality control, management, and sustainment

Featuring an innovative and holistic approach, Service Science: The Foundations of Service Engineering and Management provides a new perspective of service research and practice. The book presents a practical approach to the service systems lifecycle framework, which aids in understanding and capturin...

You easily download any file type for your gadget.Service Science: The Foundations of Service Engineering and Management   |  Robin G. Qiu. A good, fresh read, highly recommended.

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