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Decision Making in Service Industries: A Practical Approach

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 | #5997061 in Books |  CRC Press |  2012-08-08 | Original language:English | PDF # 1 |  9.21 x1.00 x6.14l,.0 | File type: PDF | 465 pages

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|| ||"… shows that regardless of the place (company, hospital, etc..) or the decision maker (manager, nurse, etc.), decision making is done in an uncertain environment and therefore requires using rigorous methods to reduce this risk. Those methods

In real-life scenarios, service management involves complex decision-making processes usually affected by random or stochastic variables. Under such uncertain conditions, the development and use of robust and flexible strategies, algorithms, and methods can provide the quantitative information necessary to make better business decisions. Decision Making in Service Industries: A Practical Approach explores the challenges that must be faced to provide i...

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