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Customer Service Supply Chain Management: Models for Achieving Customer Satisfaction, Supply Chain Performance, and Shareholder Value (FT Press Operations Management)

Alexandre Oliveira, Anne Gimeno




[PDF.sa47] Customer Service Supply Chain Management: Models for Achieving Customer Satisfaction, Supply Chain Performance, and Shareholder Value (FT Press Operations Management)

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 | #1264532 in Books |  2014-07-06 | Original language:English | PDF # 1 |  9.00 x.90 x6.20l,.0 | File type: PDF | 208 pages

||From the Author|
This book presents the Customer Service Management Model, a dynamic mechanism developed to evaluate the interactions present in the customer service environment. This model considers several interactions:

DRIVE MORE VALUE FROM YOUR SUPPLY CHAIN BY IMPROVING THE WAY YOU MANAGE CUSTOMER SERVICE

  • Optimize linked interactions across your entire customer service environment

    You easily download any file type for your device.Customer Service Supply Chain Management: Models for Achieving Customer Satisfaction, Supply Chain Performance, and Shareholder Value (FT Press Operations Management)   |  Alexandre Oliveira, Anne Gimeno. I was recommended this book by a dear friend of mine.

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